Click the “?” button located on right top in the main screen.
Overview of the mail screen on first page and Instructions on second page.
Q. Installation doesn’t complete. (Error code appears.)
A. Please check the following;
Does a computer have access to the internet?
Are you trying to enter license key in multiple computers?
Do you have appropriate security software setting?
If warning window or confirmation window appears When entering a license key, allow internet connection to this software temporarily.
About error code
11708 : This license key has already registered in another computer. This license key is invalid.
11709 : Authorization process failed to complete. Please re-enter a license key from the button (battery shaped) on the right top.
Other codes: please contact us by email.
Q. Can I use one license key in multiple computers?